What a hurricane season! Good luck to all who live along the gulf, especially those in Galveston.
What a hurricane season! Good luck to all who live along the gulf, especially those in Galveston.
Well, Hanna is on track to mess up my weekend 😦 I guess there will be no grilling on Saturday. For those of you who might be affected by the storm,, good luck. I hope it doesn’t strengthen!
The Democratic National Convention has been great so far! Been meeting and running into random Reps. and Sens. (and Danny Glover). I’m taking the day off from the Convention and going up (or down, I’m not sure) to Fort Collins. Fat Tire Brewery, I can’t wait! I’ll throw up some pics soon.
To: RCN
From: A disgruntled customer
I’ve been a RCN customer for a total of one week and am already dissatisfied! I’m not sure how it is in other places, but in DC (where I live) the customer service just, well, sucks. The technician who came over to connect me to the Internet decided it would be best to set up the modem in the living room — I was ok with that. The problem is the ethernet chord the guy had wasn’t long enough to reach my desktop in my bedroom, so we had to connect through my wireless router. After a week, I decided going through the routher wasn’t the best of ideas. It turns out I don’t like waiting forever to read e-mails, who knew?
Ok Ok, so the technician didn’t do the best job, but I’m ok with that — the dude was probably really busy, it was humid outside, and I probably wasn’t in the best of moods that day. The problem is their call center/help line. I can’t believe their reluctance to help people, I was shocked! I called them last night to get a technician back to my place to either set up the modem in my room or provide me with a long enough ethernet chord to reach my desktop. The woman I talked to (who had to speak to her supervisor 2-3 times for clarity) said they could not send out a technician until I went and purchased a long enough ethernet chord myself, then they would send a person out!
I don’t understand why RCN wouldn’t send somebody to fix a real problem, but are totally ok with sending them out to connect a frickin’ chord!! haha, I can’t belive it! Anyways, after about 10 minutes of telling the woman that I didn’t think it was my responsibility to buy a chord to connect my computer to the modem — something that I think is foundational and expected of an ISP — she hung up on me!
Am I wrong to hope and think that if I sign up and pay for a service (in this case, a certain transfer rate) that the company would at the very least provide it? Am I asking for the world when I ask my ISP to connect my computer to the Internet? Maybe I am. Maybe I’m just a selfish fool trying to bring down the poor corporate conglomerate.
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“Be not the slave of your own past. Plunge into the sublime seas, dive deep and swim far, so you shall come back with self-respect, with new power, with an advanced experience that shall explain and overlook the old.”
-Ralph Waldo Emerson
New York City with Cheryl, Emily and John.